• eiss

    图片

    giff封号了差不多一周,想着里面还有余额就想试一下,结果退款成功了,

    工单入口https://support2.giffgaff.com/app/ask

    依次点击:Plans, Credit and Payment Details —— Credit balance or plan allowance —— Credit balance —— No, it’s to do with plans —— NO

    工单模板:

    Dear giffgaff Support Team,

    I am writing to formally request a refund of the remaining Airtime Credit (real cash balance) on my recently closed account.

    My account details:

    - Username: [你的 giffgaff 用户名]

    - Phone Number: [你的 giffgaff 手机号]

    - Original Payment Method: [你的付款方式,例如 Visa card ending in 1234 / PayPal]

    I understand that my account was terminated due to the roaming/location usage policy, and I am not disputing the closure of the account itself. However, I am writing to dispute the confiscation of my pre-paid funds.

    I am only requesting the refund of my own deposited money (Airtime Credit). I am not asking for a refund of any promotional bonus credit, nor am I asking for the refund of any active Goodybag. Since giffgaff has terminated the service and I can no longer use this network, retaining my unspent, self-funded balance is unreasonable and unfair to me as a consumer.

    I kindly request that you process the refund of my remaining cash balance to my original payment method.

    If giffgaff insists on refusing this refund, please treat this message as a formal complaint. In that case, I require you to provide a formal “Deadlock Letter” clearly stating the specific Terms and Conditions that give giffgaff the right to confiscate a consumer’s deposited cash balance without providing the service. I will use this Deadlock Letter to escalate the matter to the Communications Ombudsman for independent arbitration, and I reserve the right to initiate a chargeback through my financial institution.

    I hope we can resolve this matter amicably and promptly without needing to escalate it further.

    Thank you for your time and assistance.

    Sincerely,

    [你的真实姓名/拼音]

    [今天的日期]

    主楼
  • 下午茶与老人与猫

    我试了 两次,两次都不给我退,我准备捐出去了

    #1
  • eiss

    我是上一次客服明确给我说不退,然后现在giffgaff官网余额都看不到了,然后我今天去申请给我退了

    #2
  • laoqianya

    我是7月28收到的封号邮件,看在申诉还可以吗?

    #3
  • 🐟

    我有一个case不给我回复,导致不能发起新的,艹了

    #4
  • eiss

    我也差不多这个时间,给我封了差不多有一两周了,之前申诉不给退,我今天试了下,直接很快退给我了

    #5
  • laoqianya

    好的,我去试试,现在giffgaff官网上直接都不显示余额了,感谢佬

    #6
  • Novak.Y

    今天回去试试,我的也收到短信了,还没管

    #7
  • sameel

    申诉入口链接有么。我在官网没看到

    #8
  • eiss

    帖子已经更新了,直接点链接就可以

    #9
  • cydyclub

    请问各位大佬们,开卡送的余额可以退吗?

    #10
  • eiss

    送的不给退,我是当时充值10欧,然后送了15欧,然后用了还剩20多欧,直接给我退的10欧

    #11
  • 熙宇

    我前几天还申请,到现在,还没回复我的邮件,晚上再试一下

    #12
  • Karenina

    继续试啊佬友,我试了五六次都不给退,第七次给退了,继续试

    #13
  • sameel

    感谢,已经发送退款申请,等待回复中

    #14
  • oakzen

    Dear giffgaff Support Team,

    I am writing to formally request a refund of the remaining Airtime Credit (real cash balance) on my recently closed account.

    My account details:

    - Username: [你的 giffgaff 用户名]

    - Phone Number: [你的 giffgaff 手机号]

    - Original Payment Method: [你的付款方式,例如 Visa card ending in 1234 / PayPal]

    I understand that my account was terminated due to the roaming/location usage policy, and I am not disputing the closure of the account itself. However, I am writing to dispute the confiscation of my pre-paid funds.

    I am only requesting the refund of my own deposited money (Airtime Credit). I am not asking for a refund of any promotional bonus credit, nor am I asking for the refund of any active Goodybag. Since giffgaff has terminated the service and I can no longer use this network, retaining my unspent, self-funded balance is unreasonable and unfair to me as a consumer.

    I kindly request that you process the refund of my remaining cash balance to my original payment method.

    If giffgaff insists on refusing this refund, please treat this message as a formal complaint. In that case, I require you to provide a formal “Deadlock Letter” clearly stating the specific Terms and Conditions that give giffgaff the right to confiscate a consumer’s deposited cash balance without providing the service. I will use this Deadlock Letter to escalate the matter to the Communications Ombudsman for independent arbitration, and I reserve the right to initiate a chargeback through my financial institution.

    I hope we can resolve this matter amicably and promptly without needing to escalate it further.

    Thank you for your time and assistance.

    Sincerely,

    [你的真实姓名/拼音]
    [今天的日期]

    感谢大佬分享,晚上试一试看能不能退

    #15
  • X_DO

    尝试一下大佬的方式,万一退了呢。目前只能寄希望于此了

    #16
  • 12

    之前申请过一次,不给退。 这次再试一下

    #17

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