- eiss2026-08-13
giff封号了差不多一周，想着里面还有余额就想试一下，结果退款成功了，
工单入口https://support2.giffgaff.com/app/ask
依次点击：Plans, Credit and Payment Details —— Credit balance or plan allowance —— Credit balance —— No, it’s to do with plans —— NO
工单模板：
Dear giffgaff Support Team,
I am writing to formally request a refund of the remaining Airtime Credit (real cash balance) on my recently closed account.
My account details:
- Username: [你的 giffgaff 用户名]
- Phone Number: [你的 giffgaff 手机号]
- Original Payment Method: [你的付款方式，例如 Visa card ending in 1234 / PayPal]
I understand that my account was terminated due to the roaming/location usage policy, and I am not disputing the closure of the account itself. However, I am writing to dispute the confiscation of my pre-paid funds.
I am only requesting the refund of my own deposited money (Airtime Credit). I am not asking for a refund of any promotional bonus credit, nor am I asking for the refund of any active Goodybag. Since giffgaff has terminated the service and I can no longer use this network, retaining my unspent, self-funded balance is unreasonable and unfair to me as a consumer.
I kindly request that you process the refund of my remaining cash balance to my original payment method.
If giffgaff insists on refusing this refund, please treat this message as a formal complaint. In that case, I require you to provide a formal “Deadlock Letter” clearly stating the specific Terms and Conditions that give giffgaff the right to confiscate a consumer’s deposited cash balance without providing the service. I will use this Deadlock Letter to escalate the matter to the Communications Ombudsman for independent arbitration, and I reserve the right to initiate a chargeback through my financial institution.
I hope we can resolve this matter amicably and promptly without needing to escalate it further.
Thank you for your time and assistance.
Sincerely,
[你的真实姓名/拼音]
[今天的日期]
主楼 - 下午茶与老人与猫2026-08-13
我试了 两次，两次都不给我退，我准备捐出去了
- eiss2026-08-13
我是上一次客服明确给我说不退，然后现在giffgaff官网余额都看不到了，然后我今天去申请给我退了
- laoqianya2026-08-13
我是7月28收到的封号邮件，看在申诉还可以吗？
- 🐟2026-08-13
我有一个case不给我回复，导致不能发起新的，艹了
- eiss2026-08-13
我也差不多这个时间，给我封了差不多有一两周了，之前申诉不给退，我今天试了下，直接很快退给我了
- laoqianya2026-08-13
好的，我去试试，现在giffgaff官网上直接都不显示余额了，感谢佬
- Novak.Y2026-08-13
今天回去试试，我的也收到短信了，还没管
- sameel2026-08-13
申诉入口链接有么。我在官网没看到
- eiss2026-08-13
帖子已经更新了，直接点链接就可以
- cydyclub2026-08-13
请问各位大佬们，开卡送的余额可以退吗？
- eiss2026-08-13
送的不给退，我是当时充值10欧，然后送了15欧，然后用了还剩20多欧，直接给我退的10欧
- 熙宇2026-08-13
我前几天还申请，到现在，还没回复我的邮件，晚上再试一下
- Karenina2026-08-13
继续试啊佬友，我试了五六次都不给退，第七次给退了，继续试
- sameel2026-08-13
感谢，已经发送退款申请，等待回复中
- oakzen2026-08-13
Dear giffgaff Support Team,
I am writing to formally request a refund of the remaining Airtime Credit (real cash balance) on my recently closed account.
My account details:
- Username: [你的 giffgaff 用户名]
- Phone Number: [你的 giffgaff 手机号]
- Original Payment Method: [你的付款方式，例如 Visa card ending in 1234 / PayPal]
I understand that my account was terminated due to the roaming/location usage policy, and I am not disputing the closure of the account itself. However, I am writing to dispute the confiscation of my pre-paid funds.
I am only requesting the refund of my own deposited money (Airtime Credit). I am not asking for a refund of any promotional bonus credit, nor am I asking for the refund of any active Goodybag. Since giffgaff has terminated the service and I can no longer use this network, retaining my unspent, self-funded balance is unreasonable and unfair to me as a consumer.
I kindly request that you process the refund of my remaining cash balance to my original payment method.
If giffgaff insists on refusing this refund, please treat this message as a formal complaint. In that case, I require you to provide a formal “Deadlock Letter” clearly stating the specific Terms and Conditions that give giffgaff the right to confiscate a consumer’s deposited cash balance without providing the service. I will use this Deadlock Letter to escalate the matter to the Communications Ombudsman for independent arbitration, and I reserve the right to initiate a chargeback through my financial institution.
I hope we can resolve this matter amicably and promptly without needing to escalate it further.
Thank you for your time and assistance.
Sincerely,
[你的真实姓名/拼音]
[今天的日期]感谢大佬分享，晚上试一试看能不能退
- X_DO2026-08-13
尝试一下大佬的方式，万一退了呢。目前只能寄希望于此了
- 122026-08-13
之前申请过一次，不给退。 这次再试一下